We are committed to ensuring the satisfaction of our customers. We understand that circumstances may arise where you need to return a product. Our Refund and Returns Policy is designed to provide you with a clear process for returning your Texas Instruments graphing and programming calculators purchased in wholesale, both within the USA and internationally.
RETURN ELIGIBILITY
– Time Frame: Returns must be initiated within 30 days from the date of delivery. – Condition: Products must be returned in their original condition, unopened, and with all original packaging and accessories. – Custom Orders: Customized or special-order items may not be eligible for return. Please contact us for specific details regarding your order. – Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 7 days of delivery to qualify for a replacement or refund.
RETURN PROCESS
1. Contact Us: To initiate a return, please contact our customer service team via email or phone. Provide your order number, the items you wish to return, and the reason for the return. 2. Return Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions. 3. Shipping: You are responsible for shipping the items back to us. We recommend using a trackable shipping method. Shipping costs are non-refundable, except in cases of defective or incorrect items. 4. Inspection: Upon receipt, all returned items will undergo an inspection to confirm their condition. 5. Refund or Replacement: Once your return is approved, we will process a refund to your original payment method or arrange for a replacement. Please allow up to 14 business days for the refund to be processed.
RETURN DETAILS
– Refund Method: Refunds will be issued to the original payment method used at the time of purchase. – Restocking Fee: A restocking fee of 15% may apply to returned items that are not defective. – Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in cases of defective or incorrect items.
INTERNATIONAL REURNS
For international returns, the customer is responsible for return shipping costs, including any applicable customs duties and taxes. We recommend contacting us before returning any items to discuss the best return method and to ensure a smooth process.
EXCEPTIONS
Please note that our Refund and Returns Policy may be subject to exceptions in certain cases. We reserve the right to refuse a return if the returned product does not meet our policy requirements.
CONTACT US
If you have any questions or concerns regarding your order, our Refund and Returns Policy, or the return process, please do not hesitate to contact us. Our customer service team is here to assist you and ensure your satisfaction with your purchase from us.
